Privacy Policy

Rhino Water Damage Restoration Houston ("we," "us," or "our") operates the website watercleanup.us and provides water damage restoration, mold remediation, and related services in the greater Houston, Texas area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

Please read this policy carefully. By using our website or requesting our services, you agree to the practices described below. If you do not agree, please do not use our website.

1. Information We Collect

Information You Provide Directly

When you contact us via our website forms, phone, or email, we may collect:

• Full name
• Phone number
• Email address
• Property address and description of damage
• Insurance information (if applicable)
• Any other information you voluntarily provide in your message

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide service estimates
• Dispatch technicians and coordinate on-site restoration services
• Process insurance claims and communicate with your insurance provider (with your authorization)
• Send appointment confirmations, service updates, and follow-up communications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraud
• Send promotional communications (only with your explicit consent)

We will never sell your personal information to third parties for their marketing purposes.

3. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Service Partners: Trusted subcontractors or vendors who assist in delivering our restoration services, bound by confidentiality obligations
• Insurance Companies: When you authorize us to work with your insurer on your claim
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of our company assets
• Safety: To protect the rights, property, or safety of Rhino Water Damage Restoration Houston, our customers, or the public

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (e.g., Google Ads remarketing)

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on our website and restricted access to personal data within our organization.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for seven (7) years to comply with contractor licensing and tax regulations in Texas.

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Yelp, or Facebook. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

9. Your Rights (Texas Residents)

As a Texas resident, you have the right to:

• Know what personal information we have collected about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to certain exceptions)
• Opt out of the sale of your personal information (we do not sell your data)
• Opt out of targeted advertising based on your data

To exercise any of these rights, please contact us using the information below. We will respond to your request within 45 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: